Privacy Policy

1. Information We Collect

We collect personal information through a variety of methods to deliver, improve, and personalise our services:

• Information You Provide Directly: This includes any information you voluntarily share with us, such as your full name, email address, telephone number, and payment details. We typically collect this information when you make enquiries, place orders, subscribe to services, or otherwise engage with our business.
• Automatically Collected Information: When you interact with our website, we automatically collect certain technical data, such as your IP address, browser type, operating system, device type, and information about how you navigate and interact with our site.
• Information from Third Parties: In limited circumstances, we may receive personal information about you from reputable third-party sources, such as social media platforms or integrated service providers, but only where you have chosen to interact with us via these external services.

2. How We Use Your Information

We process the personal information we collect for a range of legitimate business purposes, all aimed at delivering a safe, efficient, and personalised experience:

• Service Delivery and Improvement: To operate, manage, and enhance our products and services, ensuring reliable performance and continuous improvements.
• Transaction Processing: To facilitate purchases and service enrolments, providing clear communication of order confirmations, receipts, and invoices.
• Customer Support and Communication: To respond to enquiries, resolve issues promptly, and deliver essential updates or relevant promotional materials.
• Personalised Experience: To tailor website content, product recommendations, and service offerings based on your preferences and browsing behaviour.
• Usage Analytics and Performance Insights: To monitor user interactions and analyse site performance, helping us understand and optimise user journeys.
• Security, Fraud Prevention, and Legal Compliance: To detect and prevent fraudulent activity, protect our digital infrastructure, and comply with applicable legal and regulatory obligations.

3. Disclosure of Your Information

We share your personal information only when necessary and for legitimate business purposes, always with appropriate safeguards in place:

• Trusted Service Providers: We engage reputable third-party providers—such as payment processors, website hosting services, and analytics platforms—who process data on our behalf under strict confidentiality and data protection agreements.
• Legal and Regulatory Compliance: We may disclose your information when required to comply with applicable laws, lawful requests, or to respond to valid legal processes such as subpoenas or court orders.
• Corporate Transactions: In connection with any merger, acquisition, reorganisation, or sale of assets, your information may be transferred to the relevant third party, provided such recipient agrees to respect your personal data in line with this policy.

Importantly, we do not sell or trade your personal data to third parties under any circumstances.

4. Data Retention

We retain your personal information only for as long as it is necessary to fulfil the following purposes:

• Provide and continuously enhance our services to you;
• Fulfil legal, regulatory, and contractual obligations;
• Resolve disputes, investigate issues, and enforce our agreements;
• Maintain appropriate business and financial records in line with legitimate operational interests.

When your personal data is no longer required for these purposes, we securely delete or anonymise it in accordance with our internal data retention policies and applicable data protection laws.

5. Your Rights

We respect your rights regarding your personal information and are committed to ensuring you can exercise them easily and transparently. Depending on your location and applicable data protection laws, you may have the following rights:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Deletion: You have the right to request the deletion of your personal data where there is no compelling reason for us to continue processing it (subject to legal obligations).
• Objection: You can object to the processing of your data in certain circumstances, including where we rely on legitimate interests as our legal basis.
• Restriction: You may request that we temporarily suspend the processing of your personal data in specific situations.
• Data Portability: Where applicable, you can request to receive your data in a structured, commonly used, and machine-readable format.
• Marketing Preferences: You have the right to opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights or if you have questions about your rights, please contact us using the details provided in the Contact Us section. We will respond to your request in accordance with applicable data protection laws and always aim to handle your request promptly and transparently.

6. Security

We are committed to safeguarding the security of your personal information. To this end, we implement a combination of appropriate technical, administrative, and organizational measures designed to protect your data from unauthorised access, loss, misuse, alteration, or disclosure.

These measures include secure server environments, encrypted communications, restricted data access, and regular review of our security procedures. We follow industry best practices to ensure the ongoing confidentiality, integrity, and availability of your information.

However, while we strive to protect your data, it is important to understand that no method of electronic transmission or storage is entirely infallible. As such, we cannot guarantee absolute security, and you acknowledge and accept this risk when using our services.

7. Third-Party Links

Our website and services may, from time to time, include links to external websites, services, or resources operated by third parties. These third-party sites are not owned, managed, or controlled by Boris Net Ltd., and as such, we do not accept responsibility for their content, privacy practices, or data handling procedures.

We encourage you to exercise caution and review the privacy policies and terms of use of any third-party websites or services you choose to access. Your interactions with these third-party entities are governed solely by their respective policies, and we disclaim any liability for any actions, data processing, or policies employed by these external services.

8. International Data Transfers

Boris Net Ltd. operates primarily within the United Kingdom; however, to facilitate certain aspects of our services, your personal information may be processed, stored, or transferred to jurisdictions outside of your country of residence. These jurisdictions, including but not limited to the United States, may have different data protection standards than those in your home country.

By accessing and using our Services, you explicitly consent to the transfer of your personal information to such countries where data protection laws may differ. We take appropriate steps to ensure that any international data transfer is handled securely and in accordance with applicable data protection legislation, including implementing contractual safeguards or relying on relevant adequacy decisions where applicable.

9. Updates to This Privacy Policy

Boris Net Ltd. reserves the right to amend or update this Privacy Policy periodically to reflect changes in our business operations, technological advancements, legal obligations, or other relevant factors. When we make changes, we will revise the “Last Updated” date at the top of this Policy and publish the updated version on our Website.

We encourage you to review this Privacy Policy regularly to remain informed about how we protect your personal information and to understand any changes that may affect your rights. Your continued use of our Services following the publication of any updates constitutes your acknowledgment and acceptance of the revised terms.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, we encourage you to get in touch with us. Our team is available to assist you and address any queries you may have.

Boris Net Ltd.
Copse Road, Fleetwood,
Lancashire, FY7 6RP, United Kingdom
Email: office@borisnets.co.uk
Phone: 01253 874891